Frequently Asked Questions (FAQs)
1. Orders & Shipping
How long does shipping take?
• Standard U.S. Shipping: 3-7 business days
• Expedited U.S. Shipping: 2-3 business days
• International Shipping: 7-14 business days (varies by location)
Processing time is 1-2 business days, excluding weekends and holidays.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking link. You can also track your order here by entering your order number and email.
Do you offer international shipping?
Yes, we ship worldwide! International shipping rates and estimated delivery times will be calculated at checkout. Please note that customs fees and import duties may apply, which are the responsibility of the customer.
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, contact us at info@glamourgostore.com immediately. Once the order is shipped, we cannot make any address changes.
2. Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, unopened, and in their original packaging. For full details, visit our Refund Policy.
How do I start a return?
Email us at [your support email] with your order number and reason for return. We’ll provide return instructions and shipping details.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. If you’d like a different product, you can return your item (if eligible) and place a new order.
What if my item is damaged or defective?
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the issue. We will send a replacement or process a refund.
3. Payments & Discounts
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other payment options as listed at checkout.
Do you offer gift cards?
Yes! You can purchase GlamourGo gift cards here and send them to friends and family.
Can I use more than one discount code?
Only one promo code can be applied per order. Discount codes cannot be combined with other offers unless stated otherwise.
4. Products & Ingredients
Are your products cruelty-free?
Yes! All GlamourGo products are 100% cruelty-free, and many are vegan. Check individual product descriptions for details.
Are your products suitable for sensitive skin?
We offer a range of products designed for sensitive skin, but we always recommend patch-testing new products before full use. If irritation occurs, discontinue use immediately.
Where can I find ingredient lists?
Each product page includes a full list of ingredients. If you have specific allergies or concerns, feel free to contact us before purchasing.
5. Account & Customer Support
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track your orders and save your preferences for future purchases.
How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions to reset your password. If you need further help, contact us at [your support email].
How can I contact customer support?
Our support team is available via email at [your support email] and responds within 24-48 hours on business days.